Terms and Conditions
Soho Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Soho Man and Van provides removal, transport and related services. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or organisation requesting the services.
We, us, our means Soho Man and Van, the provider of removal and man and van services.
Services means any removal, man and van, transport, loading, unloading, packing, storage assistance, or related services provided by us.
Items means the goods, belongings, furniture, equipment or other property which you ask us to handle or transport.
Booking means a confirmed request for services, whether made online, in writing or verbally and accepted by us.
2. Scope of Services
We provide a man and van and removal service, including loading, transport and unloading of your items. Any additional services, such as packing, dismantling or assembling furniture, or provision of packing materials, must be agreed at the time of booking or in writing in advance of the service date.
We reserve the right to refuse to transport or handle any items that we reasonably consider unsafe, illegal, excessively heavy, improperly packed, or likely to cause damage to persons, property or other goods.
3. Booking Process
You may request a quotation and make a booking by contacting us through our accepted communication channels. Quotations are based on the information you provide and are given on the assumption that such information is complete and accurate.
Your booking will only be confirmed when we have accepted it and you have agreed to these Terms and Conditions. We may, at our discretion, require a deposit or prepayment to secure your booking, and we are not obliged to hold any dates or times until such payment is received where required.
You are responsible for ensuring that all details supplied for the booking are correct, including addresses, dates, access details, parking arrangements, the nature and quantity of items, and any special requirements. Changes to these details may result in additional charges or, in some circumstances, our inability to carry out the service as originally quoted.
4. Access and Parking
You must ensure that adequate access is available at both collection and delivery addresses, including suitable parking for the vehicle and safe routes to and from the property. Any permits, permissions or authorisations required for parking or access must be arranged and paid for by you in advance.
If suitable parking or access is not available, or if we are delayed or prevented from carrying out the services due to restrictions beyond our reasonable control, we may charge for waiting time, additional labour, extra distance or time taken, or any parking penalties reasonably incurred in the course of providing the services.
5. Client Obligations
You agree to:
Ensure that all items are ready for transport at the arranged time, properly packed where applicable, and clearly labelled where necessary.
Supervise the service or arrange for a representative to be present at both collection and delivery addresses to provide instructions and confirm that the service has been completed.
Securely close and fasten drawers, doors and loose parts of furniture and appliances, and disconnect any appliances or equipment before we arrive, unless otherwise agreed in writing.
Remove or protect any fixtures, fittings or property that may be at risk of damage during normal handling and movement of items.
Ensure that no items are left behind that you intend to be moved, and that nothing is taken in error that should remain at the property.
6. Quotations and Pricing
Our quotations are based on the information you provide at the time of enquiry, including but not limited to the volume of items, number of floors, access issues, distance travelled, and any special requirements. If, on the day of the service, the actual work differs significantly from the information provided, we may adjust the price accordingly.
Unless explicitly stated otherwise, our prices do not include insurance in excess of the standard liability limits set out in these Terms, customs duties, tolls, congestion or emission charges, parking costs, storage charges, or charges related to the disposal of waste or unwanted items.
We reserve the right to amend our rates from time to time. Once a booking is confirmed, any change in price will only apply where the scope of services or details of the booking have changed.
7. Payments
Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, or payment on completion of the service. Where we agree to accept payment after the service date, the due date will be specified on any invoice issued.
Payment must be made using an accepted method. We reserve the right to refuse to commence or continue with the services if payment terms are not met, including where a required deposit has not been received.
If payment is not received by the due date, we may charge interest on the overdue amount at a reasonable rate, and we may suspend further services until all outstanding amounts have been settled in full.
8. Cancellations and Changes
If you wish to cancel or change your booking, you must notify us as early as possible. Any cancellation or change will only take effect when we confirm our receipt of your request.
We reserve the right to apply cancellation charges as follows:
If you cancel more than a specified number of working days before the scheduled service, we may waive or reduce any cancellation charge at our discretion.
If you cancel within a short period before the scheduled service, we may charge a percentage of the agreed price to reflect our reasonable costs and loss of opportunity to allocate the time slot to another client.
If you cancel on the day of the service or after we have arrived at the collection address, we may charge up to the full agreed price.
Where you request changes to the date, time or scope of the services, we will try to accommodate these changes but cannot guarantee availability. Changes may result in revised pricing. If we cannot accommodate your requested changes and you choose to cancel, the above cancellation provisions will apply.
9. Delays and Events Beyond Our Control
We will make reasonable efforts to carry out the services at the agreed time. However, all arrival and completion times are estimates and may be affected by traffic, weather, accidents, road closures, vehicle breakdown, or other circumstances beyond our reasonable control.
We will not be liable for any loss, damage, cost or inconvenience arising from delays or failure to perform our obligations where such delay or failure is caused by an event beyond our reasonable control. In such cases, we may rearrange the service at the earliest reasonable opportunity.
10. Liability for Loss or Damage
We will take reasonable care in handling and transporting your items. Our liability for loss of or damage to items arising from our negligence or breach of contract is, however, limited as set out below.
We will not be liable for any loss or damage where:
The items were not properly packed or protected by you, and we did not agree to pack them.
The damage arises from normal wear and tear, pre existing defects, or inherent characteristics of the items such as fragility, susceptibility to temperature or humidity, or deterioration over time.
The loss or damage results from your failure to secure or prepare appliances, fixtures or fittings as reasonably required.
The items are of a type that we have specifically excluded or advised we will not carry.
Our total liability for any claim for loss of or damage to items, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the items in question or a fair proportion of the overall service charge related to those items. We may, at our discretion, repair or replace damaged items where this is a proportionate remedy.
We will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, emotional distress, or any loss incurred as a result of delay.
11. Excluded Items
We do not accept responsibility for, and may refuse to carry, certain items including but not limited to:
Cash, securities, jewellery, precious metals, valuable collections or irreplaceable documents.
Perishable goods, plants, live animals, hazardous materials, flammable or explosive substances, illegal goods, or items requiring specialist handling or licensing.
If you include any such items without our prior written agreement, you do so entirely at your own risk and we will have no liability for any loss of or damage to these items.
12. Claims and Notification of Loss or Damage
You must inspect your items as soon as reasonably possible after delivery. Any claim for loss or damage that you believe arose during the provision of our services must be notified to us in writing within a reasonable period after completion of the service.
Your notification should include a description of the loss or damage, supporting evidence such as photographs where possible, and any relevant documentation. We may require access to inspect the items and verify the claim before any resolution is offered.
13. Waste, Disposal and Environmental Regulations
Our primary role is to provide removal and transport services, not waste collection. We will not remove or dispose of waste, rubbish or unwanted items unless this has been expressly agreed in advance as a separate service.
Where we agree to remove items for disposal, this will be carried out in compliance with applicable waste regulations. We will only transport waste or items for disposal to authorised facilities, and we reserve the right to refuse to remove any items that we reasonably believe to be hazardous, illegal, or unsuitable for transport.
You remain responsible for ensuring that any items presented for disposal are lawfully and safely capable of being transported and disposed of. Additional charges may apply for the handling and disposal of bulky, heavy or regulated waste materials.
14. Insurance
We maintain insurance suitable for a removal and man and van service provider. Our insurance is subject to the policy terms and conditions, and our liability to you will not exceed the limits or exclusions set out in these Terms and Conditions.
If you require additional cover for high value items or wish to insure items beyond our standard limitations, you are responsible for arranging your own insurance. We recommend that you consider this, particularly where you have items of significant value or sensitivity.
15. Data Protection and Privacy
We will collect and process personal data about you only to the extent necessary to provide our services, manage bookings, process payments, and comply with our legal obligations. We will take reasonable steps to safeguard your personal information and will not share it with third parties except where required to deliver the services, process payments, or comply with law.
16. Termination
We may terminate or suspend the provision of services at any time if you materially breach these Terms and Conditions, fail to pay any amount due, provide false or misleading information, or engage in behaviour that makes it unsafe or unreasonable for us to continue the service.
On termination, any amounts due for services already provided or costs incurred will remain payable by you. Termination will not affect any rights or remedies to which either party may be entitled in respect of a breach occurring before termination.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, whether contractual or non contractual.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further or other exercise of it.
These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of services, and supersede any prior discussions, correspondence or understandings.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services provided under that booking.
