Soho Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Soho Man And Van provides moving, transport, collection, delivery, and related removal services within the UK. By making a booking, confirming a job, or accepting a quotation, the customer agrees to be bound by these terms. These conditions are designed to create clarity around the service offered, the responsibilities of both parties, and the limits that apply to every man and van service arranged through us.

In these terms, references to “we”, “us”, and “our” mean Soho Man And Van, and references to “you” or “the customer” mean the person, business, or organisation making the booking or requesting the service. The wording used here applies to domestic, commercial, single-item, and multi-item jobs unless we agree otherwise in writing. Where a separate written agreement exists, those specific terms will take precedence over these general conditions to the extent of any inconsistency.

We reserve the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the revised terms are issued. It is your responsibility to read the terms carefully before confirming any moving van or removal arrangement. If anything is unclear, you should raise it before the job is scheduled so that the booking can be adjusted accordingly.

1. Booking Process

A booking is not confirmed until we have accepted the request and, where required, received any deposit or other form of prepayment. Quotations may be provided based on the information you supply, including item lists, access details, collection and delivery addresses, parking conditions, floors, timing, and any specialist handling requirements. Because a van and man booking is often based on the information provided by the customer, accuracy matters. If the details change, the price, timing, and vehicle requirements may also change.

When you make a booking, you confirm that you are authorised to request the service and that the information supplied is complete and correct to the best of your knowledge. We may refuse or withdraw a booking if the job is unsafe, unlawful, unsuitable for our vehicle, or beyond the scope of the service originally agreed. We may also ask for photographs, a detailed inventory, or additional written confirmation before accepting certain jobs, especially where access is restricted or the items are unusually large, fragile, or valuable.

We will use reasonable efforts to arrive within the agreed time window, but all times are estimates unless expressly stated otherwise. Delays may arise due to traffic, weather, access problems, loading issues, or circumstances outside our control. Where necessary, we may re-sequence work, substitute a suitable vehicle, or use additional staff to complete the job efficiently. Any material change to the job should be reported as soon as possible so that we can assess whether the original quotation remains valid.

2. Services and Customer Responsibilities

Our services may include loading, unloading, transport, assembly support, dismantling support, item handling, and general relocation assistance, depending on what has been agreed at the time of booking. Unless specifically stated in writing, we do not provide packing materials, full packing services, storage, specialist installation, or disposal of unwanted items. If a customer requires a broader Soho removal service or any additional labour, this must be agreed in advance and may attract extra charges.

You are responsible for ensuring that all items are ready for collection, suitably packed where necessary, and lawfully available for transport. Fragile, loose, or high-value items should be protected and declared. You must tell us in advance if any item is heavy, awkward, hazardous, breakable, irreplaceable, or requires special handling. We may decline to move items that are unsafe to lift, that pose a risk to people or property, or that are not properly declared. If we agree to move such items, this is done on the understanding that no guarantee is given against inherent risk.

You must also make sure that both collection and delivery locations are accessible and that any necessary permissions, permits, building access arrangements, or parking permissions have been arranged before the job starts. If our team is delayed because access has not been arranged, the waiting time may be chargeable. If we are unable to complete the service due to lack of access, incorrect information, or customer unavailability, you may still be charged for the journey, waiting time, and any costs already incurred.

3. Payments and Charges

The price for the job will be based on the quotation provided, the time booked, the distance travelled, the number of staff required, the size of the load, and any extras agreed before or during the job. Unless otherwise stated, quotations are based on the information supplied at the time of enquiry and may be revised if the actual service differs from the original description. A revised charge may apply where additional stops, extra items, prolonged waiting, stair carries, difficult access, or out-of-scope work is required.

Payment terms will be confirmed at the time of booking. We may require a deposit, partial prepayment, or full payment in advance for certain jobs. Unless agreed otherwise, balances are due on completion of the service and before unloading is finished or the vehicle is released. We accept payment by the methods we specify from time to time, and all sums must be paid in full without deduction, set-off, or counterclaim unless required by law. If a payment is reversed, declined, or disputed without proper grounds, we may suspend future services and recover reasonable administrative costs.

Any unpaid amount may attract late payment charges and, where applicable, interest at the statutory rate. If we need to recover a debt, you agree to pay reasonable recovery costs, legal fees, and associated expenses to the extent permitted by law. Prices may be subject to VAT where applicable. If tax treatment changes due to the nature of the service or the status of the customer, the final invoice will reflect the correct legal position.

4. Cancellations, Amendments, and No-Shows

You may cancel or amend a booking by giving us notice as soon as reasonably possible. Cancellation charges may apply depending on how much notice is provided and whether we have already reserved labour, vehicle time, fuel, or other resources for your job. A short-notice cancellation, same-day cancellation, or failure to provide access may result in the full charge being due, especially where the team has already attended the site or begun travelling to the collection point.

If you request a change to the booking, we will try to accommodate it, but any amendment may affect the price, timing, or feasibility of the work. We are not obliged to accept changes to the scheduled service if doing so would require additional time, different equipment, or a different vehicle and no suitable arrangement is available. Where a customer fails to be present, fails to provide access, or does not make the goods available at the agreed time, the booking may be treated as a no-show and charged accordingly.

If we must cancel or substantially alter a booking because of operational difficulties, vehicle failure, staff illness, adverse weather, safety concerns, or events beyond our reasonable control, we will take reasonable steps to notify you and offer a revised time or date. Our liability for cancellation is limited to refunding any sums paid in advance for services not provided, unless otherwise required by law. We are not responsible for losses arising from missed deadlines, delayed moves, or consequential disruption unless caused by our negligence and recoverable under these terms.

5. Liability and Insurance

We will exercise reasonable care and skill when providing the service. However, because a man and van company handles goods that may already be vulnerable to movement, weather, loading, or handling, certain risks are unavoidable. We are not liable for loss or damage caused by defective packing, hidden defects, inappropriate labelling, ordinary wear and tear, or the inherent nature of the item being transported. You remain responsible for confirming whether any item requires specialist insurance or additional protection.

Where we are responsible for direct loss or damage caused by our negligence, our liability will be limited to the reasonable cost of repair or replacement, taking account of age, condition, and depreciation, and subject to any cap set out in a written quotation or contract. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Nothing in these terms affects your statutory rights as a consumer where applicable.

You must tell us in advance if items are especially valuable, fragile, rare, or irreplaceable. Unless we have expressly agreed to carry them under specific terms, we do not accept responsibility for documents, cash, jewellery, antiques, artwork, passports, or similar high-value items beyond the limits permitted by law. If you choose to travel in our vehicle or supervise the move, you do so at your own risk and must follow any safety instructions given by our team.

6. Waste, Disposal, and Regulatory Compliance

Where our service includes removal of waste, unwanted items, or materials for disposal, the customer must ensure that the waste is correctly described and lawfully presented for collection. We only handle waste in accordance with applicable UK waste management rules and will not collect prohibited materials unless we have the proper authorisation, equipment, and disposal route. We may refuse any item that we believe is hazardous, contaminated, illegal to transport, or likely to breach environmental regulations.

You must not hand over waste that includes asbestos, chemicals, clinical waste, gas cylinders, paint, oils, batteries, solvents, explosives, or other regulated substances unless we have expressly agreed in writing and are legally permitted to handle them. If any item is found to be unlawful, dangerous, or misdeclared, we may immediately stop the job and seek reimbursement for any resulting costs, including disposal, cleaning, decontamination, or additional transport. The customer is responsible for any fines, penalties, or enforcement action arising from inaccurate descriptions or unlawful disposal instructions supplied by the customer.

We may ask you to confirm ownership of goods and the right to dispose of them. If documentation is required by law for certain waste streams, you agree to cooperate and provide the information needed to complete the job lawfully. We reserve the right to refuse any service that could breach transport, environmental, or waste legislation. Where items are suitable for reuse, recycling, or transfer, the method of handling will still depend on legal compliance and operational feasibility.

7. General Legal Terms

Nothing in these Terms and Conditions limits or excludes any right or remedy that cannot be excluded by law. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce a provision on one occasion does not waive our right to enforce it later. Any variation to these terms must be agreed by us in writing.

These terms form the entire agreement between you and Soho Man And Van in relation to the service, unless a separate written contract states otherwise. You may not assign your rights or obligations under these terms without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for the performance of the service or the management of our business. For business customers, no person who is not a party to the agreement has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.

The service is provided for use in the United Kingdom and in compliance with applicable UK legislation. Customers agree to use the service only for lawful purposes and not to request the transport of stolen goods, prohibited goods, or any item the carriage of which would be unlawful. We may take any steps reasonably necessary to protect our staff, vehicle, and equipment, including refusing service where there is a risk of violence, abuse, or unsafe conditions at the pickup or delivery address.

8. Governing Law and Jurisdiction

The booking, performance, interpretation, and enforcement of these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If you are a consumer residing elsewhere in the UK, nothing in this clause removes any protections you are entitled to under mandatory local law.

These legal terms are intended to support a straightforward and transparent Soho Man And Van terms framework for customers booking transport and removal services. They should be read alongside any quotation, invoice, or written service agreement supplied for a particular job. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to be bound by the conditions above.